How to Improve AI Visibility for Your Local Business
Most local businesses are invisible to AI search. When customers ask ChatGPT, Perplexity, or Google AI for recommendations, these platforms pull from specific data sources that many businesses have never optimized for.
AI search is not a future trend. ChatGPT alone has over 800 million weekly active users. Perplexity processes millions of queries daily. Google AI Overviews appear on a growing percentage of local search results. Businesses that are missing from these platforms are losing customers to competitors who show up.
This guide walks through every step needed to make your local business visible across AI search platforms, ordered by impact. For a deeper explanation of how ChatGPT specifically finds businesses, see our guide on how ChatGPT finds local businesses.
Why Are Most Local Businesses Invisible to AI Search?
Traditional local SEO focuses on Google Business Profile and web page rankings. AI search platforms use different data sources entirely. ChatGPT pulls over 70 percent of its local data from Foursquare. Perplexity crawls the web and cross-references directory data. Google AI Overviews synthesize information from across the web.
A business can rank on the first page of Google and still be completely absent from ChatGPT results. The reverse is also true. The two systems operate on different data inputs, different ranking signals, and different recommendation logic.
The most common reasons businesses are invisible to AI include having no Foursquare listing, having an unclaimed Yelp page with outdated information, lacking LocalBusiness schema markup on their website, and having inconsistent name, address, and phone number data across directories.
What Is AI Visibility and How Does It Differ from Traditional SEO?
Traditional SEO optimizes for web page rankings on Google. AI visibility optimizes for inclusion in AI-generated answers across ChatGPT, Perplexity, Google AI Overviews, Claude, and other platforms.
The key differences between traditional SEO and AI visibility are structural. Traditional SEO targets keywords on web pages. AI visibility targets entity recognition across data sources. Traditional SEO builds backlinks to increase page authority. AI visibility builds directory presence and citation consistency to increase entity confidence. Traditional SEO measures rankings and clicks. AI visibility measures whether AI platforms mention and recommend your business.
Both disciplines matter. But businesses that only invest in traditional SEO are optimizing for one discovery channel while ignoring a second channel that is growing rapidly. AI visibility is an additional layer that requires its own strategy and its own set of actions.
How Do You Audit Your Current AI Visibility?
Before optimizing, you need to understand your current state. A thorough AI visibility audit checks four dimensions: data source presence, entity accuracy, review signals, and structured data.
Start by asking ChatGPT and Perplexity the same questions your customers would ask. Try queries like 'best [your service] in [your city]' and 'recommended [your category] near [your area].' Note whether your business appears, what information is shown, and whether it is accurate.
Next, check your directory listings. Search for your business on Foursquare, Yelp, Bing Places, and Apple Maps. For each platform, verify that your business name, address, phone number, categories, hours, and description are accurate and consistent across all of them.
Finally, check your website for LocalBusiness schema markup. Use Google's Rich Results Test or Schema.org's validator to confirm that your structured data is present and error-free. Check your robots.txt file to ensure you are not blocking OAI-SearchBot or PerplexityBot.
What Are the Seven Steps to Improve AI Visibility?
The following steps are ordered by impact. Start with step one and work through the list sequentially.
Step 1: Claim Your Foursquare Listing
Visit business.foursquare.com and claim your business profile. Foursquare provides over 70 percent of ChatGPT's local business results, making this the single highest-impact action. Verify your business name, address, phone number, categories, and hours. Add a complete business description and photos.
Step 2: Optimize Your Yelp Business Page
Claim your Yelp business page and complete every available field. Add your business description, all services offered, hours of operation, photos, and menu or service list if applicable. Respond to existing reviews. Yelp data appears in approximately one-third of AI search results across all major platforms.
Step 3: Verify Bing Places for Business
Since ChatGPT queries Bing's web index as a supplementary data source, verify your Bing Places listing at bingplaces.com. Ensure your business information matches your Foursquare and Yelp listings exactly.
Step 4: Add LocalBusiness Schema Markup
Add JSON-LD LocalBusiness schema markup to your website's homepage and location pages. Include your business name, address, phone number, hours of operation, geographic service area, business type, and URL. This provides machine-readable data that both OAI-SearchBot and Bing's crawler can parse accurately.
Step 5: Fix NAP Consistency Across All Directories
Audit your business name, address, and phone number across every directory where you appear. Inconsistencies confuse AI systems and reduce their confidence in your data. Your NAP must be identical — character for character — on Foursquare, Yelp, Bing Places, Google Business Profile, Apple Maps, Facebook, and every other directory listing.
Step 6: Build Review Volume Across Multiple Platforms
AI search platforms cross-reference reviews from Yelp, Google, Facebook, TripAdvisor, BBB, and Trustpilot. A business with reviews across five platforms sends a much stronger signal than a business with reviews on only one platform. Ask satisfied customers to leave reviews on Yelp and Google specifically, as these carry the most weight for AI visibility.
Step 7: Create Deep Service Content on Your Website
Write detailed pages for each service you offer. Include FAQ sections, pricing guidance, geographic service area information, and before-and-after examples where applicable. This gives AI systems rich topical data to reference when generating recommendations. The more specific and detailed your service content, the more confidently AI will cite your business.
Which AI Platforms Should Local Businesses Prioritize?
ChatGPT is the highest priority because of its massive user base of over 800 million weekly active users and its heavy reliance on Foursquare and Yelp data, which businesses can directly control. Optimizing for ChatGPT also improves visibility on other platforms that use similar data sources.
Google AI Overviews appear directly in Google search results, making them the most visible form of AI-generated local recommendations. Optimizing for Google AI Overviews requires strong Google Business Profile data, structured markup, and authoritative content on your website.
Perplexity is growing rapidly among users who prefer cited, research-oriented answers. Perplexity crawls the web directly and values authoritative, well-structured content. Businesses with strong website content and schema markup tend to perform well on Perplexity.
Claude, Microsoft Copilot, and Apple's Siri AI are secondary platforms worth monitoring but not prioritizing for optimization effort. As AI search matures, the data source foundations you build for ChatGPT and Google will benefit you across all platforms.
How Do You Track AI Visibility Over Time?
AI visibility is not a one-time fix. Directory data changes, reviews accumulate, competitors optimize, and AI platforms update their data source integrations. Ongoing monitoring ensures you maintain and improve your position.
Set up a monthly routine. Run the same set of customer-like queries on ChatGPT and Perplexity each month and record whether your business appears. Track your review count and rating across Yelp, Google, and Facebook. Verify that your directory listings remain accurate and that no new inconsistencies have appeared.
For systematic monitoring, use SurfaceLocal's audit tool to track your AI visibility score across all data sources over time. This provides a baseline measurement and shows exactly which changes are improving or hurting your visibility.